Overview
This Privacy Policy explains how Operation Phoenix Partners, LLC (“Operation Phoenix Partners,” “we,” “us,” or “our”) collects, uses, and protects information when you visit consult.operationphoenixpartners.com (the “Site”), submit an inquiry, or receive communications from us, including text messages.
Operation Phoenix Partners is a management services organization that provides nonclinical management and administrative services to independent clinicians and practices. The Site is intended for healthcare professionals and business owners, not patients.
Information we collect
Information you provide
When you submit the inquiry form, we collect your first and last name, email address, mobile phone number, practice name, practice stage, and top business priority. If you check a text message consent box, we also record your consent choice, the consent language you agreed to, and the date and time of consent.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect technical information such as IP address, browser type, device type, pages viewed, referring URL, and the date and time of your visit, using cookies and similar technologies.
Please do not submit patient information. The Site and inquiry form are not designed to collect protected health information (PHI). Do not include any patient names, records, or health details in your submission.
How we use information
- Respond to your inquiry and discuss a potential partnership
- Schedule calls and send follow-ups, reminders, and customer care updates
- Send marketing communications where you have consented to receive them
- Operate, maintain, secure, and improve the Site
- Keep records of communications and consent
- Comply with legal obligations and enforce our terms
SMS / text messaging
If you provide your mobile number and check one or both consent boxes on our form, you agree to receive text messages from Operation Phoenix Partners, LLC for the purposes you selected:
- Customer care (non-marketing): follow-ups about your inquiry, scheduling, appointment reminders, and customer care updates.
- Marketing: service updates, announcements, events, and special offers.
Consent is optional and is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also contact us using the details below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We may share information only as follows:
- Service providers that host the Site, operate our CRM and communications tools, or otherwise support our business, under obligations to protect the information and use it only to provide services to us. This excludes SMS opt-in data and consent, as stated above.
- Operation Phoenix affiliated companies (Operation Phoenix Technologies, LLC and Operation Phoenix Biologics, LLC) only where needed to respond to your inquiry about their services, and never for their own marketing or promotional purposes.
- Legal and safety purposes, such as complying with law, legal process, or government requests, or protecting our rights and the safety of others.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
Cookies and analytics
We may use cookies, pixels, and similar technologies to understand how the Site is used and to measure the performance of our outreach. You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site work.
Data retention and security
We keep personal information for as long as needed to respond to your inquiry, maintain our business relationship, keep records of consent, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is completely secure.
Your choices and rights
- Text messages: reply STOP to any message to opt out.
- Email: use the unsubscribe link in any marketing email.
- Access, correction, deletion: contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable state law, and we will respond as required by that law.
Children’s privacy
The Site is intended for adults and business professionals. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact us
Operation Phoenix Partners, LLC
1834A Jaclif Court
Tallahassee, FL 32308
Email: [email protected]
Phone: +1 877-876-7749